Simply Secure Blog

smart security solutions for everyday living

How To Clear A "Com Fail" Message on Your Security System Keypad

by Joe Bellanti

Dec 9, 2014 9:16:00 AM

What Does "Com Fail" Mean?


Security_System_QuestionsA "Com Fail" message on your security system keypad means that a your control panel attempted to transmit a message to the central station and failed. This can happen for a variety of reasons. Most commonly, a loss of phone service due to a power outage. Even a temporary loss of power may result in a "com fail" message.

Note: A "com fail" message does NOT necessarily indicate that your security system is not working now... It only means that there was a temporary loss of communcation. Often, this happens in the middle of the night when your system is attempting to send a test message to the central station. So, in the morning, as you are leaving for work, you may see a "com fail" message on your keypad. Before you leave, take a moment to clear the message by following these steps:

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Topics: Security Marketplace, Using Your System

Accessing Open and Close Reports

by Mary Jezioro

Aug 29, 2014 9:28:00 AM

Unlock This Feature of Your Security System

Open/Close logging is a little known feature of some alarm systems that logs open and close activity. Since users are given unique codes, a glance at the log will give a snapshot of alarm system arming and disarming at any given time.  It is a super-convenient feature of monitored alarm systems that is often overlooked.

Open/Close Reports is a helpful tool for businesses searching for a cheaper alternative to access control; or for large family households wanting to keep track of who comes and goes from the home.

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Topics: Securing Your Home, Using Your System

Time Warner Cable? Yes... Time Warner Security System? Maybe Not.

by Mary Jezioro

Aug 27, 2014 4:39:00 PM


When it comes to switiching phone service, the decision to switch is NOT so clear cut.

One of the most commons questions we face is about phone lines. Customers attempting to save a little money by bundling their phone, cable and internet always call with this question: Will my security system still work if I switch my phone line to VoIP (Time Warner)?  

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Topics: Phone Lines / VoIP / Cellular, Using Your System, Mobile Access

Dos and Don'ts For Trouble Free Security Service

by Ken Jezioro

Aug 19, 2014 3:03:47 PM

What To Know About Your Security Service


security-serviceContrary to popular belief, a home security system is just like any other home appliance. It doesn't need a lot of maintenance, but if abused or neglected, it might not work properly when you need it. To keep it in dependable, tip-top shape, note the following dos and don'ts for years of trouble-free security service.

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Topics: Security Marketplace, Using Your System

6 Causes Of Alarm System Trouble

by Joe Bellanti

Dec 10, 2013 11:31:00 AM

Why Is Your Alarm System Trouble Light Light On?


Security_System_QuestionsIn the spirit of answering our most frequently asked questions, let’s explore why the trouble light may be lit on your keypad.

Blinking or illuminated trouble lights on a security system can mean many things. Generally speaking, it is telling you that something is "wrong" with your security system.  In some cases, you'll be able to fix the problem yourself. For more complicated issues, however, you'll need to schedule a service call for a professional service technician to assess and fix the problem.

While the the possible causes of a lit trouble light are endless, the most probable cause and solutions are outlined here:

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Topics: Security Marketplace, Using Your System

How To Test Your Security System

by Mary Jezioro

Dec 3, 2013 9:00:00 AM

Be A Responsible Owner: Test Your Security System Regularly


Security_System_Test_Testing your security system might not make the list of the “Top 10 Things You Have To Do Today,” but it certainly should make the list at some point. After all, you wouldn’t want to get caught with your pants down (so to speak) as you’re running out the door to catch a flight or an important meeting.

It's Easy To Test Your System

Testing your security system is one of those necessary evils - and pretty important for the proper care of your home alarm system. Testing your system regularly (once a month, at least) lets us know that your system is communicating to our central station operators and it gives you the peace of mind that you are looking for. As we explained when we first met, we take your security very seriously, but you need to let us know if any changes happened since we “got connected.” For instance, if you’ve done any recent construction or remodeling or if you changed anything with your phone system, internet or cable, it’s your responsibility to let us know. Testing your system is easy and it only takes a few minutes. Although a minor interruption to your day, it will be well worth it in the long run. So, go grab yourself a cup of coffee and let’s get to it:

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Topics: Security Marketplace, Using Your System, Fire Prevention

How Motion Detectors Work

by Tony Thurman

Jun 7, 2013 2:25:00 PM

Why Use Motion Detectors, Anyway?


Motion detectors are an important part of many security systems.  They provide efficient, versatile protection of spaces within a home or business.  In most security system designs, all of the exterior doors are contacted, leaving the task of detecting an intrusion through windows or elsewhere.  That is where motion detectors come in.  If an intruder got into your property, it would be the job of the motion detector to detect that unauthorized intrusion and signal it to the control panel.

Where To Place Motion Detectors

It is usually good to place motion detectors on levels of your property where window entry is feasible.  A single motion detector in the basement is often used to cover the entire space.  It is normally placed in a location where it would detect the intruder before they could go upstairs.  On the main level of the home, we often place a motion detector in the foyer of the home as a high traffic area, and more importantly, to prevent an intruder from getting upstairs undetected.  In larger homes a second motion detector in the back of the home is sometimes also recommended.

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Topics: Security Marketplace, Securing Your Home, Using Your System

How Smart Phones Are Changing Home Security

by Mary Jezioro

Mar 30, 2013 7:00:00 AM

Residential Security Goes High Tech


Home security has always been a major concern for homeowners. Whether you are going on a vacation or business trip, spending time away from home or ensuring that kids and pets are safe at home, residential security should be paramount. Thankfully technology has advanced and smart security has become the norm which can be used in so many different ways. In fact, new apps for cell phones and tablets are changing the way homeowners use their security system.

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Topics: Security Marketplace, Securing Your Home, Using Your System, Personal Safety, Mobile Access